Privacy Policy

01

Introduction

DrivePro Connect ("we", "us", "our") is committed to protecting and respecting your privacy.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

02

Information we collect

We may collect and process the following categories of personal data:

• Identity data (name)
• Contact data (email address, phone number)
• Business information (e.g. driving school name)
• Technical data (IP address, browser type, device information)
• Usage data (how you interact with our website)
• Communication data (messages, enquiries, bookings)

03

How we use your information

We use your data to:

• Provide and manage our services
• Respond to enquiries and support requests
• Deliver websites, SEO, and marketing services
• Process bookings and payments
• Improve our website, services, and user experience
• Send service-related communications
• Comply with legal and regulatory obligations

04

Legal basis for processing

Under UK GDPR, we rely on the following lawful bases:

• Consent – where you have given clear permission
• Contractual necessity – to deliver services you request
• Legitimate interests – to improve and grow our business
• Legal obligation – to comply with applicable laws

05

Sharing your data

We do not sell your personal data.

We may share your data with trusted third parties where necessary to operate our business and provide our services, including:

• Payment processors (such as Stripe)
• Scheduling providers (such as Calendly)
• Hosting and infrastructure providers
• Analytics providers (e.g. Google Analytics)

All third parties are required to process your data securely and in accordance with data protection laws. We may also disclose your data where required by law.

06

International data transfers

Some of our third-party service providers may process data outside the United Kingdom. Where this occurs, we ensure appropriate safeguards are in place, such as:

• UK-approved standard contractual clauses
• Adequacy regulations where applicable

These measures ensure your data remains protected in accordance with UK GDPR.

07

Data security

We implement appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, misuse, or alteration.

08

Your rights

Under UK GDPR, you have the right to:

• Access your personal data
• Request correction of inaccurate data
• Request deletion of your data
• Restrict or object to processing
• Request data portability
• Withdraw consent at any time

To exercise your rights, contact us at: info@driveproconnect.co.uk

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO): https://ico.org.uk/

09

Cookies

Our website uses cookies to improve user experience and analyse website performance.

What are cookies?

Cookies are small text files stored on your device when you visit a website.

How we use cookies

We use cookies to:

• Ensure website functionality
• Analyse traffic and user behaviour through tools such as Google Analytics
• Improve performance and user experience

Types of cookies we use

• Essential cookies
• Analytics cookies
• Performance cookies

Managing cookies

You can control or disable cookies through your browser settings. Disabling cookies may affect website functionality.

10

Data retention

We retain personal data only for as long as necessary to fulfil the purposes outlined in this policy. Retention periods:

• Enquiries (non-customers): up to 12 months
• Customer data: duration of service and up to 6 years after (for legal, tax, and accounting purposes)
• Marketing data: until you unsubscribe or withdraw consent
• Analytics data: typically retained for up to 26 months

When data is no longer required, it is securely deleted or anonymised.

11

Third-party links

Our website may contain links to external websites. We are not responsible for their privacy practices or content.

12

Third-party services

We use third-party services to operate our business effectively.

13

Changes to this policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.